Shipping Information and Policies

General

The following information is applicable to all orders, regardless of shipping destination.

  • Carrier: All orders are shipped via Canada Post.
  • Shipping Fees: Purchases of $150 or more are shipped free in North America and include tracking and insurance. Purchases under $100 ship for $5 +tax in Canada using standard mail - no tracking or insurance. For all other countries, the shipping costs and associated taxes are calculated at check out. 
  • Insurance and Tracking: If you elect to choose a shipping option that does not include insurance and tracking, Rebel Soul Design can not be held responsible for any packages that become lost during transit. For orders over $100 CAD we strongly recommend that you select a shipping option that includes tracking and insurance.
  • Shipping Address: Please ensure that you provide your correct shipping address. We are not responsible for non-delivery due to errors in the provided address. If an order is returned due to an incorrect address, you will be charged full shipping fees again to re-send your order.
  • Custom Orders Processing Time: Some of our products, such a rings, are not created until they are ordered. Refer to each individual product listing for details on processing time. Include this processing time with the estimated shipping time to get an estimate on how long may take to receive your order. If you located in a country other than Canada, note that customs delays can further increase the time it will take to receive your order.

    Canada

    All Domestic orders are shipped via Canada Post within 3-5 business days (unless otherwise stated or for custom orders). Please factor in this processing time along with the estimated shipping time when selecting a shipping method during check out to get a better estimate on how long may take to receive your order.
    If your order is returned to us because you were unable to pick up your order at the post office within 2 weeks or an incorrect shipping address was provided, we will contact you to determine if you still want to receive your order. If you no longer want your order, you will receive a refund, LESS the cost of shipping. If you want us to resend your order, additional shipping charges must be paid before the order is resent.
     

    Local Pickup

    If you are in the Ottawa/Gatineau region and would like to pick up your order from our studio in Kars, Ontario instead of having it shipped, select local pickup at checkout. Please note that 3-5 business days processing time might still be required. Custom  and made to order items will likely require additional processing time.
     

    United States

    • Purchasers are responsible for any additional customs charges or brokerage fees associated with their order.
    • Rebel Soul design is not responsible for any delays in shipping times due to customs processing delays.
    • If your order is returned to us because you could not be contacted at the time of delivery, or you refused to pay your country's import fees, you will receive a refund for your order LESS the shipping fee and LESS any import/customs fees you may have charged.