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Exchanges and Refunds

RETURNS AND EXCHANGES
All Rebel Soul Design all of our jewelry is handmade and guaranteed for quality craftsmanship. We strive to ensure that you are happy with your order.

I gladly accept returns and exchanges. Please contact us within 3 days of delivery and ship items back within 30 days of delivery.

Exceptions: Because of the nature of custom and personalized orders, unless they arrive damaged or defective, we cannot accept exchanges or returns for these items. As well, due to hygienic reasons, earrings will be subject to a $10 CAD restocking fee - this is to cover the cost of replacing earring wires, posts, and backings. This amount will be deducted from the refund amount.

DAMAGES AND DEFECTS
Please inspect all packages upon arrival. Contact Lisa at rebelsouljewelry@gmail.com within 5 days of receiving damaged or defective shipments. If your shipment appears to have been damaged in transit, please keep all packaging material and do not use the product so that we can document the issue with the carrier. We will do our best to replace any damaged goods wherever possible. In cases where replacement with the same item is not possible we will work together to find a suitable replacement item, or offer you a full refund.
 
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Additional non-returnable items:
Gift cards


REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rebelsouljewelry@gmail.com

RETURN SHIPPING
To return your product, contact rebelsouljewelry@gmail.com to arrange for return shipping.

You will be responsible for paying for your own shipping costs for returning your item, unless the item was damaged during shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

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